Partnering with a Developer and Building a Community from the Ground Up
How Atlanta Community Services Supports New Developments From Day One
About the New Development
Before the first homeowner moved in, Atlanta Community Services (ACS) was already playing a critical role in the success of this new development. Partnering directly with the developer, ACS laid the groundwork for a smooth build-out, satisfied early buyers, and helped to establish long-term community stability both before and after the HOA was transitioned to the residents.
The Challenge: Managing a New Neighborhood in Its Critical Early Phase
Developers face a unique challenge during the build-out phase of new communities: balancing construction, marketing, and early homeowner expectations while ensuring all legal, operational, and financial systems are in place.
This new development needed a community management partner who could:
Handle daily HOA operations from day one
Provide clear communication to early homeowners
Establish the governing documents and financial infrastructure
Support a smooth and successful transition from the developer to homeowner-led board
The Solution: End-to-End Developer and HOA Support
During the build-out phase, ACS took ownership of community operations so the developer could stay focused on building and selling homes. This included:
Daily Operations Management: Coordinating vendors, maintaining common areas, and fielding homeowner questions during early occupancy.
Document & Financial Setup: Ensuring that the governing documents, budgets, and financials were properly established thereby giving the community a solid foundation.
Homeowner Communication: Acting as the primary point of contact to reduce pressure on the developer and ensure homeowners received timely, professional responses.
When the time came to transition the HOA to the homeowners, ACS didn’t step away. We stepped forward. In the post-transition phase, ACS:
Trained the new board, helping them understand their roles, legal obligations, and available resources
Maintained operational continuity, ensuring there were no service disruptions or knowledge gaps
Implemented scalable systems to help the HOA run smoothly for years to come
The Results: A Seamless Transition and a Well-Run Community
The developer enjoyed fewer distractions and increased buyer confidence
Early homeowners received responsive service and clear communication
The new HOA board inherited a stable, well-documented operation
ACS’s continued involvement ensured process consistency and long-term viability
For the developer, this partnership wasn’t just a short-term fix, it was a long-term investment in reputation and resale value.
Why It Matters: When a new neighborhood is managed well from the start, everyone wins. Developers see fewer complaints, early homeowners enjoy a positive experience, and future boards inherit a professional system instead of a mess. With this developer, ACS proved that proactive management from day one is the key to long-term success.
This is a real story from a real customer. Out of respect for the privacy of our customers, we purposely did not reveal the neighborhood name. However, we are happy to do so if you are considering partnering with ACS for your community management needs. Just send us a note about this case study and we will happily provide additional details about the specific development referenced in this customer story.
Get started with Atlanta Community Services!
The ACS approach to managing the day-to-day operations of a homeowner or condominium association can be simplified to three primary areas. Those areas are: Financial and Administrative, Covenants Administration and Contractor Services.
Our personal approach makes the difference! We can tailor our proposal to meet your needs. Please complete our simple management proposal request form and we’ll provide pricing for the requested services for your neighborhood. Let us make life simpler for you…let us help you protect your home investment…you deserve the best!