Building Trust and Transforming a Neighborhood with Strategic Management
How Atlanta Community Services Moved Several Neighborhood Projects Forward By Helping with Vendors, Infrastructure, and Changing Homeowner Needs
About the Neighborhood
Community Type
Townhome Development
Year Founded
2014
Location
Buford, GA
Community Size
46 units
The Challenge: Juggling Projects, Vendors, and Owner Needs
Like many townhome communities, this community faced the usual range of HOA challenges: aging infrastructure, evolving homeowner needs, and inconsistent service from previous vendors. The board needed a management partner who could guide projects from start to finish, manage community relationships, and ensure smooth coordination across all fronts.
Today, this townhome community in Metro Atlanta is a shining example of how long-term, responsive management can lead to real improvements. Under the guidance of Atlanta Community Services (ACS), board members and neighbors have seen successful capital projects, improved vendor relationships, and direct homeowner support that goes beyond just the annual meetings.
The Solution: Steady Oversight and Personalized Service from ACS
Working closely with board members, ACS tackled several projects and improvements over recent years:
Community-wide Paint Project: A major refresh that was completed on schedule and well-received by homeowners.
Drainage Improvements: Addressed long-standing issues to protect homes and maintain property values.
Focal Point Island Redesign: Aesthetic and functional upgrade of the central island, the visual centerpiece of the community.
Added Dog Station: A small amenity with a big impact, this was a win for pet owners and the cleanliness of shared spaces.
Landscaper Transition: ACS sourced and onboarded a new landscaping vendor, resulting in improved service and responsiveness.
In addition to board-level projects, ACS supported a board member directly as a homeowner, guiding him through an insurance claim for his own townhome. This personal engagement solidified trust, proving that ACS doesn’t just serve the board, but every individual resident as well.
The Results: A Thriving Community Backed by Responsive Management
This community is now a more vibrant, better maintained, and well-supported community. Residents enjoy:
A cleaner, more attractive environment
Improved service from vendors
Greater transparency and responsiveness from management
A board that feels empowered, not overwhelmed
Why It Matters
This story highlights how the right management partner can enhance not only a neighborhood's physical appearance but also the satisfaction and confidence of both the board and individual owners. With ACS, it’s not just about maintenance — it’s about care, communication, and community-building.
This is a real story from a real customer. Out of respect for the privacy of our customers, we purposely did not reveal the neighborhood name. However, we are happy to do so if you are considering partnering with ACS for your community management needs. Just send us a note about this case study and we will happily provide additional details about the specific neighborhood.
Get started with Atlanta Community Services!
The ACS approach to managing the day-to-day operations of a homeowner or condominium association can be simplified to three primary areas. Those areas are: Financial and Administrative, Covenants Administration and Contractor Services.
Our personal approach makes the difference! We can tailor our proposal to meet your needs. Please complete our simple management proposal request form and we’ll provide pricing for the requested services for your neighborhood. Let us make life simpler for you…let us help you protect your home investment…you deserve the best!