Turning the Tide with a Year of Financial Wins, Repairs, and Progress

How Atlanta Community Services Helped with Rising Delinquencies, Water Bill Concerns, and Landscaping Issues Within the First 12 Months

About the Neighborhood

Community Type

Single Family Residences

Year Founded

2020

Location

Dacula, GA

Community Size

277 units

The Challenge: A New Community with Lingering Issues

Although new to ACS, this neighborhood was dealing with:

  • High delinquency rates impacting the HOA’s operating budget

  • A mysterious $24,000 water bill overage

  • Irrigation problems leading to wasted water and poor landscaping results

  • Drainage and unauthorized landscape damage caused by a homeowner

  • The need for better pool management and community compliance

Without a strong community management partner, these issues could have drained resources and strained the board. But with ACS’s proactive approach, progress came quickly.

The Solution: Fast-Tracking Fixes Through Collaboration

Over the past year, ACS worked side by side with the board, especially the President, to deliver meaningful results:

  • Recovered $16,000 of a $24,000 erroneous water charge by tracking down the right contacts and advocating persistently for the HOA

  • Fixed irrigation and drainage issues which improved both efficiency of the sprinkler systems and the appearance of the grounds

  • Resolved unauthorized landscaping damage caused by an owner and successfully collected reimbursement at closing when the home was sold

  • Changed landscapers leading to better performance and responsiveness

  • Launched a new pool rules signing process using an industry-leading platform. This was an early win in improving homeowner accountability.

ACS didn’t just solve problems, they empowered the board. As a new board member, the President was able to jump into her leadership role with confidence thanks to ongoing support, communication, and guidance from ACS.

The Results: Financial Relief, Operational Efficiency, and a Stronger Board

For a new partnership, the results are significant and the tone is optimistic for the future!

  • Delinquency rates are trending down

  • A major billing error was reversed

  • Infrastructure issues are being proactively addressed

  • Homeowner compliance is improving

  • Board engagement is growing stronger

Why It Matters

This first-year success story showcases what can happen when a responsive management company partners with an engaged board: issues get resolved, money is saved, and the community starts to thrive. ACS doesn’t just manage — we collaborate, advocate, and deliver.

This is a real story from a real customer. Out of respect for the privacy of our customers, we purposely did not reveal the neighborhood name. However, we are happy to do so if you are considering partnering with ACS for your community management needs. Just send us a note about this case study and we will happily provide additional details about the specific neighborhood.

Get started with Atlanta Community Services!

The ACS approach to managing the day-to-day operations of a homeowner or condominium association can be simplified to three primary areas. Those areas are: Financial and Administrative, Covenants Administration and Contractor Services.

Our personal approach makes the difference! We can tailor our proposal to meet your needs. Please complete our simple management proposal request form and we’ll provide pricing for the requested services for your neighborhood. Let us make life simpler for you…let us help you protect your home investment…you deserve the best!