Cutting Delinquencies Nearly in Half for a New Construction Neighborhood
Turning Around a Struggling Community in Just Eight Months
About the New Development
When Atlanta Community Services (ACS) was brought in to manage this new construction neighborhood, the community was facing a financial crisis. With delinquencies topping $307,000, the HOA's ability to function, and the developer’s ability to sell homes, was at serious risk.
In just eight months, ACS delivered a dramatic turnaround.
The Challenge: $307,098.13 in Outstanding Dues
High delinquency rates are more than just accounting problems because they reduce cash flow, delay maintenance, erode homeowner trust, and ultimately drag down property values.
For the developer of this new construction neighborhood, the financial instability posed serious risks:
Difficulty covering basic operational costs
Damaged buyer confidence
Reduced resale value and slower home sales
Potential legal and reputational risk
The developer needed a management partner who could not only manage day-to-day operations, but take swift, strategic action to restore financial health.
The Solution: Aggressive Collections and Transparent Communication
ACS took immediate, data-driven action to reduce the outstanding balance and stabilize the HOA’s finances. In partnership with the board and legal counsel where necessary, ACS:
Identified high-priority delinquent accounts
Initiated and tracked appropriate collection efforts
Implemented stronger payment enforcement processes
Improved homeowner communication around balances and options
Established consistent accounting and reporting systems
At the same time, ACS began building community engagement to improve cooperation and trust which resulting in holding the community’s first-ever annual meeting to share progress, answer questions, and reinforce the value of the HOA.
The Results: A 44% Reduction in Delinquencies
Delinquencies Reduced:
From $307,098.13 → to $171,681.14
That’s a $135,416.99 decrease in just 8 months — a 44% improvement.
Stronger Financial Position:
The HOA is now able to fund essential maintenance and improvements, enhancing community value.
Homeowner Engagement:
The first annual meeting built transparency and trust — laying the groundwork for a healthy resident-led board.
Developer Benefits:
Reduced financial risk
Faster home sales
Higher buyer confidence
Better reputation in the marketplace
Why It Matters: A financially unstable HOA can derail a developer’s plans. With ACS involved early, this new construction neighborhood was able to recover six figures in lost revenue, build homeowner engagement, and reposition the neighborhood as a vibrant, well-run community.
This is a real story from a real customer. Out of respect for the privacy of our customers, we purposely did not reveal the neighborhood name. However, we are happy to do so if you are considering partnering with ACS for your community management needs. Just send us a note about this case study and we will happily provide additional details about the specific development referenced in this customer story.
Get started with Atlanta Community Services!
The ACS approach to managing the day-to-day operations of a homeowner or condominium association can be simplified to three primary areas. Those areas are: Financial and Administrative, Covenants Administration and Contractor Services.
Our personal approach makes the difference! We can tailor our proposal to meet your needs. Please complete our simple management proposal request form and we’ll provide pricing for the requested services for your neighborhood. Let us make life simpler for you…let us help you protect your home investment…you deserve the best!